The Treasury Operations Specialist provides operational support for cash management products and services within Payment Operations. This role serves as a centralized, end-to-end resource for cash management operations - handling all aspects of setup, configuration, validation, maintenance, and review across the full lifecycle of cash management services. Responsibilities include system configuration, account analysis, and periodic assessments, with a focus on accuracy, efficiency, and strong internal controls. The position partners closely with internal teams to ensure operational accuracy, strong controls, and efficient delivery of services.

Client Setup, System Configuration & Testing

• Execute cash management service implementations based on approved internal documentation
• Configure and validate systems for services including online banking (OLB), ACH, wires, remote deposit capture (RDC), Positive Pay, REPO, bill pay, Corporate Draw Down Agreements, EDI, and other cash management services as needed.
• Ensure all setups align with internal approvals, documentation, and product parameters

Operational Support & Issue Resolution

• Provide operational support, including setup, processing, posting, and issue resolution
• Complete daily processing tasks as assigned
• Be a subject-matter-expert (SME) for all products/services within the Cash Management realm
• Partner with Cash Management Sales Support and internal teams to resolve errors, exception items, and cash management related issues
• Research and escalate operational issues as appropriate, ensuring timely resolution
• Maintain and update procedures; identify and recommend process improvements to enhance efficiency and reduce risk
• Collaborate with management and business partners to monitor and track vendor issues as necessary

Account Billing, Monitoring & Maintenance

• Execute and maintain account analysis setups, including service codes, pricing, and earnings credit rates
• Support billing processes, including external vendor billing integration, research and resolution of discrepancies
• Conduct annual reviews of select cash management services, including service utilization, and system entitlements
• Perform RDC and ACH limit monitoring and annual assessments
• Annual WITS re-documentation & annual purge
• Facilitate annual notice requirements for select services such as ACH and Repo

Team Support

• Support the development and cross-training of operations staff on cash management-related functions
• Serve as a backup for Payment Operations staff for select products/processes
• Assist with GL reconciliation, monthly reporting, user system access reviews, etc.

Operational Insight & Reporting

• Review large dollar charges and correct if needed
• Provide operational insight to leadership regarding capacity, workflow constraints, and risk exposure
• Quarterly ACH Reporting, including ACH Summary and Monthly Dashboard
• Update wire metrics to dashboards
• Track and report key operational metrics, including volumes, exceptions, and error rates
• Identify trends and recommend improvements to processes, controls, or system utilization

Risk Management, Compliance & Audit Support

• Execute compliance-related checks, including OFAC screening, ACH and wire controls, and other required validations
• Adhere to internal controls, security protocols, and segregation of duties
• Support internal and external audits and examinations by providing documentation and responding to requests

Education

• High School Diploma is required 
• Some college is preferred

Work Experience

• 3+ years experience, preferably in cash management, deposit operations, or digital banking is required

Additional Requirements

• Solid understanding of cash management products (ACH, wires, RDC, Positive Pay, online banking) preferred.
• Ability to manage multiple priorities in a deadline-driven environment.
• Must be self-motivated and work well in a team. Ability to be successful in a fast-paced environment, have appropriate sense of urgency, and commitment to provide high level of customer service.
• Must possess effective oral and written communication, highly organized with strong attention to detail, and sound analytical and problem-solving skills.
• Must possess at least intermediate technology skills, including knowledge of MS Office. Proficiency with navigating multiple monitors, browser sessions, and applications simultaneously.
• This position is eligible for hybrid remote work.
• Must be able to work flexible hours on a rotating schedule.

The expected annual pay range for this role is $45,122 to $74,451. The pay range is the salary we in good faith expect to pay for this role at the time of posting. Actual compensation paid may fluctuate higher or lower than the posted range and the range may be modified in the future due to several factors including, but not limited to, relevant experience, certifications, and qualifications, internal equity, adjustments to the requirements and responsibilities of the job, business needs, and economic and market data.

Middlesex Savings Bank is an Equal Opportunity Employer/protected Veterans/Individuals with Disabilities