Middlesex Savings Bank

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Senior Banker Opportunities

Location US-MA-Sudbury
Req #
5448
Category
Community Banking - Tellers/CSR/Branch Management
Position Type
Full Time
Standard Working Hours
35-40hrs/Wk: Monday, Tuesday, Wednesday and Friday between 8:15AM and 5:00PM, Thursday between 8:15AM and 6:30PM; and a minimum of 2-3 Saturdays per month 8:30AM to 12:30PM

About Us

Are you looking to join an organization that is focused on customer service and building lasting relationships with its customers and the communities we serve?   Our culture is one of the main reasons we think you will want to work here at Middlesex. It is a culture of respect and accessibility, where all opinions are welcome, regardless of position.  The Bank offers opportunity for career growth, professional training, paid volunteer days, and activities to get involved in the communities.  We are always looking for talented individuals with excellent customer service skills, strong communication and leadership skills!

 

Looking to advance your career in banking? Middlesex Savings Bank has a variety of full time and part time positions available within our 32 Branch network located in Middlesex County and Central MA. Submit your resume for consideration and MSB Recruitment Team will follow up about next steps!  Careers at Middlesex Savings Bank

 

Middlesex Savings Bank is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.  If you need special assistance or an accommodation while seeking employment, please send an email to careers@middlesexbank.com. 

 

We look forward to learning about your skills and qualifications and how they will add value to our organization and customers!

 

The Recruitment Team

Middlesex Savings Bank

"Right there with You"

 

Overview

It is the responsibility of the Senior Banker I, II, III to represent Middlesex Savings Bank to the public and to their colleagues, and to promote the Bank's core values and mission. They accomplish this by focusing on the customer experience, achievement of operational excellence, achievement of performance goals, solid decision making, and a commitment to the success of the Bank and of their team. The Senior Banker I promotes strong customer relationships as follows: conducts a wide array of customer transactions; recommends products and services in conformance with established Bank objectives; and assists customers with questions and problem resolution, as requested.

 

Branch Locations currently hiring for Senior Bankers are Wayland, Sudbury, Hopkinton and Maynard.

 

Position is NOT eligible for hybrid/remote work.  Job is working with customers face to face in a branch.  Relocation is not offered.

Responsibilities

Customer Experience

  • Develops an understanding of customers’ needs and expectations, and offers products and services that address those needs and expectations. Develops new business by establishing and growing customer relationships, including utilization of business partners as appropriate. The Senior Bankers are proficient in all Banker II requirements. In addition, they are proficient with home equity closings, basic wire approvals, lost bank checks, basic service recovery, processing fraud claims, and complex business accounts, among other technical and people skills. The Senior Bankers supports the branch supervisors in creating the best customer experience possible.

Operational Excellence

  • Ensures quality and accuracy of work. Demonstrates sound technical knowledge, including of Bank products and services. Displays expertise with the Bank’s digital products and is a resource for customers and other employees as needed. Performs branch settlement, basic recycler troubleshooting, and branch opening and closing as needed. Stays informed of alerts and other company communications. Performs all duties in accordance with prescribed compliance, security and risk protocols. Maintains proficiency in regulatory compliance. Complies with all Bank policies including those pertaining to confidentiality, email, and others. Performs overrides and exceptions thoughtfully and within limits and seeks assistance as appropriate.
  • Teamwork - Is an active part of the branch team; identifies what needs to be done and steps in as needed. Supports the branch supervisors in implementing Bank policies, procedures and initiatives. Acts as a resource for other team members and supports branch supervisors in creating a positive work environment.

Credibility

  • Follows through on tasks and assignments, manages time and priorities effectively and demonstrates flexibility. Expresses ideas well and clearly; uses professional written, verbal and electronic communications. Supports branch, division and Bank’s strategic goals. May perform the functions of a Senior Banker II, Senior Banker III, or Assistant Branch Manager in absence of said manager; this includes opening and or closing the branch facility and being the banker in charge on any given day. Performs the functions of a Banker as necessary and appropriate.

Decision Making

  • Makes decisions dependably and consistently in alignment with the values and standards of the Bank. Draws on knowledge, experience and insights and recommends solutions. Is proficient at recognizing and preventing fraud.
  • Miscellaneous - Assists the Branch Manager and Assistant Branch Manager in the caretaking of the branch facilities. Performs functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and co-workers. Performs other related and unrelated duties as required.

Requirements

Education

  • High School Diploma or its equivalent is required
  • Some college

Work Experience

  • For Senior Banker I   - At least 18 months of Banker experience or similar customer service related position within banking is required.
  • For Senior Banker II - 2+ years of Banker experience or similar customer service related position within banking is required
  • For Senior Banker III - 3+ years of Banker experience or similar customer service related position within banking is required

Knowledge, Skills, and Abilities

  • Must possess knowledge of basic math principles and be able to perform basic mathematical procedures.
  • Demonstrated customer service, sales, organizational, communication, and interpersonal skills.
  • Must possess strong attention to detail.
  • Must possess at least intermediate technology skills, including knowledge of Microsoft Office.
  • Must be able to work extended and weekend hours.
  • Scheduling and work location flexibility required.
  • Must be able to sit for extended periods of time.
  • Must be able to stand for extended periods of time and lift 25 pounds

Licenses and Certifications

  • Must attain designation of Notary Public within 6 months Required

Expected Pay Range

The expected annual pay range for this role is $41,097 to $62,682. This pay range is the annual salary we in good faith expect to pay for this role at the time of posting. Actual compensation paid may fluctuate higher or lower than the posted range and the range may be modified in the future due to several factors including, but not limited to, relevant experience, certifications, and qualifications, internal equity, adjustments to the requirements and responsibilities of the job, business needs, and economic and market data.

EEO Statement

Middlesex Savings Bank is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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