Middlesex Savings Bank

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Banker Apprentice

Location US
Req #
5447
Category
Customer Service/Support - Customer Service/Support
Position Type
Full Time
Standard Working Hours
Branch Hours of Operations: Monday through Saturday part time and/or full time

About Us

Are you looking to join an organization that is focused on customer service and building lasting relationships with its customers and the communities we serve?   Our culture is one of the main reasons we think you will want to work here at Middlesex. It is a culture of respect and accessibility, where all opinions are welcome, regardless of position.  The Bank offers opportunity for career growth, professional training, paid volunteer days, and activities to get involved in the communities.  We are always looking for talented individuals with excellent customer service skills, strong communication and leadership skills!

 

Looking to advance your career in banking? Middlesex Savings Bank has a variety of full time and part time positions available within our 32 Branch network located in Middlesex County and Central MA. Submit your resume for consideration and MSB Recruitment Team will follow up about next steps!  Careers at Middlesex Savings Bank

 

Middlesex Savings Bank is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.  If you need special assistance or an accommodation while seeking employment, please send an email to careers@middlesexbank.com. 

 

We look forward to learning about your skills and qualifications and how they will add value to our organization and customers!

 

The Recruitment Team

Middlesex Savings Bank

"Right there with You"

Overview

It is the responsibility of the Banker Apprentice to represent Middlesex Savings Bank to the public and to their colleagues, and to promote the Bank's core values and mission. This position provides the training needed to acquire and develop the skills necessary to function successfully in the role of a Banker I.The training period will include a focus on both technical skills, such as the processing of transactions and opening and servicing of accounts, and on advisory skills, such as uncovering customer needs and providing information on products that meet those needs. During the training period, trainees will promote strong customer relationships as follows: conduct a wide array of customer transactions, assist customers with questions and problem resolution, and recommend products and services as appropriate.Middlesex Savings Bank will also support the Banker Apprentice in earning their General Education Diploma (GED) upon hire. The GED must be earned within six months of hire. Candidates are expected to demonstrate attention to detail, an eagerness to learn and a commitment to the program as they attend trainings and utilize resources towards earning their GED.

Responsibilities

  • Customer Experience - Develops an understanding of customers’ needs and expectations, and offers products and services that address those needs and expectations. Develops new business by establishing and growing customer relationships, including utilization of business partners as appropriate.
  • Operational Excellence - Ensures quality and accuracy of work. Develops sound technical knowledge, including of Bank products, services, and technology services. Stays informed of alerts and other company communications. Performs all duties in accordance with prescribed compliance, security and risk protocols. Maintains proficiency in regulatory compliance. Complies with all Bank policies including those pertaining to confidentiality, email, and others.
  • Teamwork - Is an engaged member of the branch team; steps up as needed to accomplish team objectives. Supports the branch supervisors in implementing Bank policies, procedures and initiatives and creating a positive work environment.
  • Credibility - Follows through on tasks and assignments, manages time and priorities effectively and demonstrates flexibility. Expresses ideas well and clearly; uses professional written, verbal and electronic communications. Supports branch, division and Bank’s strategic goals. Takes ownership of the learning and development process and partners with supervisors and training department staff to complete program requirements successfully.
  • Decision Making - Understands and complies with Bank policies and procedures. Brings requests for exceptions to branch supervisors as appropriate. Is aware of potential risks and alerts branch supervisors as appropriate. Learns to recognize warning signs of fraud and escalates appropriately.
  • Miscellaneous - Performs functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and co-workers. Performs other related and unrelated duties as required.

Requirements

Work Experience

  • 6-12 months of cash handling or customer service experience is required

Additional Requirements

  • Upon hire, the Banker Apprentice must earn their GED within six months. Failure to do so will result in disciplinary action up to and including termination. The Bank will connect you with the GEDWorks resource to support you in this process.
  • Must possess knowledge of basic math principles and be able to perform basic mathematical procedures.
  • Demonstrated customer service, sales, organizational, communication, and interpersonal skills.
  • Must possess strong attention to detail.
  • Must possess at least intermediate technology skills, including knowledge of Microsoft Office.
  • Must be able to work extended and weekend hours.
  • Scheduling and work location flexibility required.
  • Must be able to sit for extended periods of time. Must be able to stand for extended periods of time and lift 25 pounds.

EEO Statement

Middlesex Savings Bank is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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