Administers the Bank’s commercial problem customer relationships with medium to high complexity, ranging in exposure from $200M to $5,000M, which may be either C&I or CRE, single-bank/creditor both secured or unsecured.  The primary focus is to minimize financial loss, non-accrual risk; and maximize recovery while preserving the Bank’s reputation and franchise value.  Customers will be small business or middle market with revenues up to $30MM generated by MSB’s Community, CRE and C&I lending Units.  Involves carrying out similar sized emerging problem assets/relationships.  Performs any functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and co-workers.

• Administers a portfolio of 20-35 substandard commercial and/or real estate customers.  Manages all ancillary bank services focusing on risk avoidance and reduction while maintaining NII revenue.  Makes recommendations to management and resolves troubled exposure through restructuring /rehabilitation, refinancing, liquidation or sale of the collateral.  Manages zero balance or deficiency claims.
• Will act as a consultant (workout liaison) for line-administered problem assets.  Assists in the development and approval of pro-active, workout or turnaround action plans.  Recommends the transfer to Managed Assets Department as appropriate per MSB credit policy.
• Maintains credit and legal files in accordance with the Bank’s policies and/or federal, state and banking regulatory agency guidelines.  Ensures that each assigned exposure is properly risk rated and evaluated based on the underlying cash flow, paying capacity or pledged collateral of the borrower(s)/guarantors.
• Ensures that customer communication is concise and treatment reflects the Bank’s objectives in the handling of the troubled customer.
• Manages day to day activities of outside legal and financial services to assist in collection and/or customer rehabilitation efforts.  Overall case management for any outside services including appraisers, auctioneers, local authorities, turnaround consultants and attorneys.  Ensures cost effective services from Bank approved third parties.
• Works with assigned Loan Administrator to ensure that all systems, databases, records, and operating aspects are accurate, properly executed.  Prepares and distributes problem loan reports, analysis, recommendations, etc. for the assigned accounts. 
• Responsible for the effective takeover, transfer and management of all Bank collateral that may become owned by the Bank (OREO Assets).  Works with internal and external professionals, in taking possession, foreclosing and properly transferring ownership to the Bank.  Insures proper documentation and adherence to all laws and regulatory pronouncements.  Ensures the OREO assets are properly accounted for and valued on the Bank’s books or holding Bank subsidiary.
• May train and assist loan administrators and administrative assistants within the unit.  Acts as alternative officer for certain credits within the team.
• May supervise the work of more junior officers or administrative personnel depending on the needs of the department.
• Develops and effectively utilizes a sound understanding of the bankruptcy code and creditor rights law along with related legal remedies associated with the customer collection/rehabilitation efforts.  Seeks alternative business solutions outside of bankruptcy.
• Assist the Department Manager or Senior Credit Officer on upgrading banking practices and credit policies, in an effort to minimize future risk of loss. Ensures full compliance with the Bank’s Information Security Policies and Procedures.
• Represents the Bank through visible participation in various community and industry related activities.  Actively promotes interest in the Bank wherever and whenever possible.  Refers sales opportunities to other departments or bank affiliates in support of established objectives. 
• Performs related and unrelated duties as may be required.

• Bachelor’s degree or its equivalent plus ten year’s of overall banking/business experience, two years of active C&I and RE lending experience and three to five years of workout or distressed debt experience. 
• Sound understanding of consumer, commercial and real estate lending and loan workout, bankruptcy and insolvency processes and statutes. 
• Must have a basic understanding of the rules and regulations governing commercial debt collection practices. 
• Demonstrated business strategy, analytical, decision-making and problem solving skills. 
• Excellent interpersonal, influencing and communication skills. 
• Must possess at least intermediate technology skills including knowledge of word processing database and spreadsheet applications. 
• Must have a valid driver’s license.

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