Middlesex Savings Bank

  • Assistant Branch Manager

    Location US-MA-Framingham
    Req #
    Community Banking - Tellers/CSR/Branch Management
    Position Type
    Full Time
    Standard Working Hours
    40 Hrs/Wk: Monday, Tuesday, Wednesday, and Friday: between 7:45am and 5:30pm, Thursday: between 7:45am and 6:45pm, Minimum 2 Saturdays/month 8:30am-1:30pm
  • Overview

    Assists the Branch Manager in ensuring that the branch functions in an effective and efficient fashion. Oversees platform and teller staff and assists in the scheduling, coordination, and delegation of work assignments. Supports branch service and sales goals, and assists staff in meeting related goals. Promotes good customer relations through the transacting of a wide array of banking transactions. Sells products and services and provides customer service in conformance with established Bank policies, procedures and objectives. Performs functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and co-workers.


    • Supports the Branch Manager with the supervision and scheduling of branch staff. Oversees and manages these functions in the Branch Manager’s absence.
    • Assists the Branch Manager with various HR related processes, including performance evaluations and disciplinary actions.
    • Assists the Branch Manager in educating, coaching and motivating branch staff to recognize and fulfill branch-related sales and service expectations. Provides ongoing communication, coaching, and feedback to staff regarding performance and goals.
    • Assists customers with the acquisition of new products and services while providing consistently high levels of customer service. Opens various accounts and facilitates the resolution of service-related issues and problems.
    • Maintains knowledge of Bank products and services. Utilizes said knowledge to identify and actively pursue needs-based sales opportunities in keeping with established objectives. Also uses said knowledge to effectively refer sales opportunities to other departments.
    • Assists customers with loan application and processes applications in accordance with prescribed policies and procedures. Conducts loan closings as appropriate.
    • Actively works with Branch Manager to meet or exceed assigned personal, sales and service goals.
    • Assists the Branch Manager with training new CSRs.
    • Assists in the caretaking of the branch building, grounds and equipment. Performs security routines, including opening and closing branch office and vault, in accordance with protocol. · Represents the Bank through participation in various community activities.
    • Performs the functions of a Senior Teller, Head Teller, or Senior CSR, as necessary and appropriate.
    • Performs all duties in accordance with prescribed security and regulatory guidelines. Maintains proficiency in regulatory compliance and industry developments and apprises staff of same.
    • Complies with all Bank policies including those pertaining to confidentiality, email, and business attire.
    • Completes all prescribed training in a timely fashion, as requested.
    • Performs related and unrelated duties as may be requested.
    • Performs work independently within scope of established guidelines and practices.
    • Consults with manager where clarification or exception to Bank policy may be required.


    • Associates degree or its equivalent.
    • Three to five years of related experience, preferably in a supervisory role.
    • Demonstrated leadership ability.
    • Must possess knowledge of basic math principles and be able to perform basic mathematical procedures.
    • Demonstrated customer service, sales, organizational, communication, and interpersonal skills.
    • Must possess strong attention to detail.
    • Must possess at least intermediate technology skills, including knowledge of word processing and spreadsheet applications.
    • Must have supervisory experience.
    • Must demonstrate initiative and ability to make decisions independently.
    • Must demonstrate knowledge of bank and branch security procedures.
    • Must attain designation of Notary Public within 6 months.
    • Must be able to work extended and weekend hours. Scheduling and work location flexibility required.
    • Must be able to sit for extended periods of time.

    Middlesex Savings Bank is an EO/AA Employer: Min/Fem/Vet/Disabled


    Search Firm Representatives, Please Read Carefully: Middlesex Savings Bank does not accept unsolicited resumes from search firms for this or any employment opportunity.


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