Middlesex Savings Bank

  • System Support Specialist I

    Location US-MA-Westborough
    Req #
    IT/Operations - Help Desk
    Position Type
    Full Time
    Standard Working Hours
    Monday, Tuesday, Wednesday, Friday 10:30 am-6:00 pm, Thursday 10:30 am-7:00 pm
  • Overview

    The System Support Specialist I’s role is to provide daily phone and e-mail support for all employee computer related requests. As the first line of support, this individual will use their excellent customer service skills and computer knowledge to provide immediate solutions to technology issues or to act as the liaison with secondary support to get the issues resolved.  Performs any functions, within the scope of authority and expertise and provides the highest level of service and responsiveness to customers and co-workers.


    • Provide first-level day-to-day phone and email support for all employee computer related requests.
    • Record all support calls, questions and requests into the Information Technology call tracking system.
    • Maintains user accounts per defined policy for the Bank’s Microsoft Network Operating System (Active Directory).
    • Maintains user accounts per defined policy for the Bank’s primary banking application (Open Solution’s DNA)
    • Maintains user accounts per defined policy in Bank related applications (Endpoint Security, cView, eFunds, Qualifile, eVillage, VSoft, Goldmine, WITS, Postini, Unity Voicemail)
    • Maintains accurate inventory records in the WASP Asset Tracking system
    • Insure the integrity and confidentiality of data residing in the Bank’s information systems
    • Perform all duties in accordance with prescribed regulatory compliance guidelines.
    • Perform related and unrelated duties as may be required.
    • Refer sales opportunities to other departments or bank affiliates in support of established objectives.


    • High School diploma required.
    • CompTIA A+ certification required.
    • Minimum of one year of information technology experience required.
    • The ability to think logically, analytically and manage multiple priorities simultaneously.
    • Excellent verbal and written communication skills.
    • Excellent customer service skills.
    • Good judgment with the ability to make sound and timely decisions.
    • Must have a valid driver’s license. Travel to Bank’s sites may be required.
    • Must have schedule flexibility and be able to work all shifts, extended hours and weekends
    • Ability to lift and move 50 pounds.

    Middlesex Savings Bank is an EO/AA Employer: Min/Fem/Vet/Disabled


    Search Firm Representatives, Please Read Carefully: Middlesex Savings Bank does not accept unsolicited resumes from search firms for this or any employment opportunity.


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