Middlesex Savings Bank

  • Loan Support Specialist (Paralender-Comm Bkg)

    Location US-MA-Natick
    Posted Date 2 weeks ago(10/3/2018 3:40 PM)
    Req #
    Loan Operations - Other
    Position Type
    Full Time
    Standard Working Hours
    Monday- Friday 8:30am-5:00pm
  • Overview

    This position provides substantial technical and customer interaction support to commercial banking officers including preparation of loan and security documents, resolution of customer operating problems, review and resolution of exception reports, and working with commercial customers on day-to-day support requirements to insure MSB delivers high quality service to those customers. Performs any functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and co-workers.


    • Prepares loan documentation packages that reflect the specific underwriting loan structure unique to each transaction. Works with outside counsel and loan operations to insure all required documentation is gathered and prepared for review and execution by commercial banking officer. Orders and reviews such documents as Flood Certifications, Appraisals and Environmental Inspections. Insures closed loan packages are properly processed and all appropriate records/files obtained, correctly and accurately completed, and properly filed in the appropriate credit and/or legal file.
    • Works on a day-to-day basis with assigned customers to resolve operational issues, obtain required documentation for ongoing file maintenance such as financial statements, tax returns, updated personal statements and resolution of documentation exceptions. Responds directly and in a timely manner to customer inquiries for information or problem resolution.
    • Works closely with Loan Servicing to insure loan transactions are posted and processed in a timely and accurate manner. Responsible for insuring the input documents for submission to Loan Servicing or other processing areas are complete, accurate, and properly signed/authorized.
    • Prepares special reports as requested, including but not limited to regulatory reports, unfunded loan reports, monthly lending activity report, and the new and renewed loan report, criticized asset report, and meeting established deadlines for same.
    • Provides guidance and support to assigned administrative personnel in their duties with respect to file maintenance, physically securing credit and legal files, and meeting administrative requests/demands of other departments.
    • Assists loan officers and the Credit Department in preparation of loan submissions, including but not limited to credit analyses and loan approval requests.
    • Assists loan officers in business development by providing as requested research material relative to both industries and companies. Within broad guidelines, analyzes market data and provides commercial banking officers with specific market data to support their business development efforts.
    • Refers sales opportunities to other departments or bank affiliates in support of established objectives.
    • Ensures full compliance with the Bank’s Information Security Policies and Procedures.
    • Performs all duties in accordance with prescribed regulatory compliance guidelines.
    • Performs related and unrelated duties as may be required.


    • Associates degree or the equivalent required.
    • Should have 3 years prior experience in administrative role acting under broad guidelines for day-to-day activities.
    • Must have strong attention to detail, organizational, customer service and communication skills.
    • Must possess at least intermediate technology skills, including word processing, database and spreadsheet applications.
    • Prior experience working with customers desirable.
    • Must possess the ability to act independently under prescribed guidelines.

    Middlesex Savings Bank is an EO/AA Employer: Min/Fem/Vet/Disabled


    Search Firm Representatives, Please Read Carefully: Middlesex Savings Bank does not accept unsolicited resumes from search firms for this or any employment opportunity.


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