The Information Center Customer Service Representative promotes the highest level of service and responsiveness to internal and external customers and co-workers through phone and email interactions, handling a wide array of banking transactions. The Customer Service Representative investigates and corrects errors in customer accounts and statements and aides in the resolution of complicated customer complaints. Performs functions, within scope of authority and expertise, in conformance with established Bank policies, procedures and objectives.
High school diploma required; some college highly preferred. 2+ years’ experience in customer service preferably in banking, financial services and/or inbound call center experience. Must possess at least intermediate technology, fluency in Windows Operating Systems and Microsoft Office tools. Strong computer skills including familiarity with multiple browsers, multiple tabs and multiple window navigation required. Must be self-motivated and work well in a team environment. Requires a high energy level and keen sense of urgency, excellent communication, customer service, telephone etiquette and grammar. Must be able to respond to high volume telephone inquiries, work extended hours, weekends and some holidays. Must be able to sit for extended periods of time. Bilingual candidates are highly encouraged to apply.
Middlesex Savings Bank is an EOE AA M/F/Vet/Disability Employer