Reporting to the Information Center Manager, the Information Center Supervisor assists in ensuring that the department functions in an effective and efficient fashion. Oversees the development of assigned Customer Service Representatives, supports Information Center sales goals and assists staff in meeting related goals. Promotes good customer relations through the transacting of a wide array of banking transactions. Performs functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers, co-workers and staff.
Associates degree or equivalent work experience. Additional requirement include three to five years of related experience, preferably in a supervisory role. Demonstrated leadership ability. Must be willing to work in an environment that requires phone-based customer interaction. Must possess knowledge of math principles and be able to perform basic mathematical procedures. Demonstrated customer service, sales, organizational, communication, and interpersonal skills. Must possess strong attention to detail. Must possess at least intermediate technology skills, including knowledge of word processing, spreadsheet applications and SharePoint. Familiarity with multiple browsers, multiple tabs and windows navigation. Must demonstrate initiative and ability to make decisions independently. Must be able to work extended, weekend and some holiday hours. Scheduling flexibility required. Must be able to sit for extended periods of time.
Middlesex Savings Bank is an EOE AA M/F/Vet/Disability employer
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