Middlesex Savings Bank

Consumer Team Lead

US-MA-Westborough
1 week ago(1/8/2018 2:47 PM)
Req #
3540
Category
Retail Lending - Retail Lending Operations
Position Type
Full Time
Standard Working Hours
Monday - Friday 8:30am - 5pm

Overview

Completes documentation and monitors data flow to ensure the timely processing of all retail loans. Assists in the successful completion of the loan process. Accountable for tasks related to the daily management of retail loan information regarding existing and pending loans. Provides exceptional customer service to internal and external customers.

Responsibilities

  • Assists loan applicants and indirect partners in completing their loan applications including, auto, consumer, home equity, and residential mortgages.
  • Provides information to retail loan customers on their accounts concerning rates, terms, product options and payment breakdowns. Prepares follow-up communications as needed.
  • Appropriately manages pipeline to ensure early disclosures are sent to the end consumer within the applicable regulatory time frame/re-discloses as appropriate to maintain regulatory compliance.
  • Establishes files for each loan and prepares loan document package. Requests insurance binders to ensure proper coverage. Produces affidavits and subordination agreements.
  • Reviews and verifies flood determination, title work and real estate valuations prior to loan processing to ensure that the loan is processed accurately.
  • Gathers additional information including pay stubs and tax bills for processing of retail loans.
  • Reviews files for pre-underwriting conditions and completeness. Follows up on document deficiency items for thorough resolution.
  • Resolves any issues relating to third party vendor work to ensure the retail loan/line closes according to internal policies and is compliant from a regulatory perspective.
  • Responds to internal and external customer inquiries; works with Retail Loan Officer(s) to answer basic underwriting questions and resolves problems.
  • Assists in training and development of Consumer Lending Processors.
  • Protects the confidentiality of all financial data relating to the Bank's operations and its customers.
  • Administers consumer lending origination and loan documentation software.
  • Represents the Bank through active participation in community and industry organizations and events and promotes the business interests of the Bank. Refers sales opportunities to other departments or bank affiliates in support of established objectives.
  • Performs other duties as may be required.

Requirements

Associates Degree in Business Administration or equivalent work experience. 3-5 years in the Banking industry preferably in the retail lending function. Outstanding communication and customer service skills. Strong analytical abilities and attention to detail. Proficient in Microsoft Office applications. Experience in performing multiple tasks and managing workflow in a deadline driven environment. Ability to maintain confidentiality.

 

Middlesex Savings Bank is an EOE AA M/F/Vet/Disability employer

 

Search Firm Representatives, Please Read Carefully: Middlesex Savings Bank does not accept unsolicited resumes from search firms for this or any employment opportunity

 

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