Middlesex Savings Bank

Information Technology Intern

US-MA-Westborough
3 weeks ago(11/21/2017 7:33 PM)
Req #
3522
Category
IT/Operations - Network Administration
Position Type
Full Time
Standard Working Hours
Monday - Friday 8:30am to 5:00pm

Overview

Provides the technical assistance necessary to maintain and support the Bank’s Desktop infrastructure to include workstations, printers, operating system software, applications and associated systems in conformance with Bank policies, procedures and objectives.

Responsibilities

Performs any functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and co-workers. 

 

  • Provides 1st level Help Desk support to the end user community via phone, email or in person.
  • Identify, define and accurately document all detected/reported problems and activities using the Bank’s ticketing system.
  • Diagnose and repair hardware and software problems
  • Diagnose and repair printer problems.
  • Provide pro-active workstation performance tune-up: (file clean up, disk defrag, log review, etc.)
  • Perform Branch based equipment diagnosis and repair.
  • Ability and willingness to be trained on Bank specific technology systems.
  • Refers sales opportunities to other departments or bank affiliates in support of establishedmobjectives.
  • Performs related and unrelated duties as may be required.

 

 

 

 

 

 

Requirements

High School diploma required. Knowledge and experience typically gained through attendance

in a formal Information Technology training course. Must have a valid driver’s license. Travel to

Bank’s sites may be required. Ability to lift and move 50 pounds.

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