The Call Center Representative is responsible for answering incoming phone calls, providing quality customer service and support to customers, including phone interaction, problem resolution and account transaction processing. The Customer Service Representative investigates and corrects errors in customer accounts and statements and aides in the resolution of complicated customer complaints.
High school diploma required; some college highly preferred. 2+ years’ experience in customer service preferably in banking, financial services and/or inbound call center experience. Must possess at least intermediate technology, fluency in Windows Operating Systems and Microsoft Office tools. Strong computer skills including familiarity with multiple browsers, multiple tabs and multiple window navigation required. Must be self-motivated and work well in a team environment. Requires a high energy level and strong sense of urgency, excellent communication, customer service, telephone etiquette and grammar. Must beable to respond to high volume telephone inquiries, work extended hours, weekends and some holidays. Must be able to sit for extended periods of time. Bilingual candidates are highly encouraged to apply.
Middlesex Savings Bank is an EOE AA M/F/Vet/Disability
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